Refund policy
Return Policy for UAE Customers
At Zain, we take great pride in creating custom decor for your baby's room, and we want you to be absolutely delighted with your purchase. We carefully craft each product with love and attention to detail. However, we understand that there may be instances where you might have concerns. Please read our return policy below for more information:
1. Returns for Quality Issues:
We are committed to delivering top-quality products to our valued customers in the UAE. If you receive a custom decor item that is damaged, defective, or doesn't meet your expectations due to craftsmanship issues, please contact us within 7 days from the date of delivery. We will do our best to address your concerns promptly.
2. Returns Process:
To initiate a return for a quality issue, please follow these steps:
a. Contact our customer support team at wecare@orderzain.com within 7 days from the date of delivery.
b. Provide clear photos of the product showing the issue, along with a brief description.
c. Our customer support team will guide you through the return process and provide instructions for returning the item.
3. Refunds or Replacements:
Upon receiving your returned item, we will inspect it to verify the quality issue. If the issue is confirmed, we will offer you the option of a refund or a replacement product, whichever you prefer.
4. Returns for Personalization Errors:
Since our products are custom-made based on your specifications, we are unable to accept returns for personalization errors unless the mistake is on our part. Please double-check all the details you provide during the ordering process to ensure accuracy.
5. Cancellations:
Cancellations can only be made within 2 days of placing your order. After this period, we begin crafting your custom decor, and cancellations are no longer possible.
6. Non-Quality Issue Returns:
For returns that are not related to quality issues or errors on our part, such as a change of mind or an incorrect order placement, we are unable to accept returns or offer refunds.
7. Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team at wecare@orderzain.com or Whatsapp only (045585707).
Zain values your satisfaction and will work diligently to ensure that you have a positive shopping experience with us. Thank you for choosing us to be a part of your baby's room decor journey!